Our efficient repairs process gets your child’s device back to you as soon as possible. At Wriggle, we know that technology can transform learning for students. We also know that you, as a parent have made a big investment in that technology to support your child’s learning. So, for those times when, well, accidents happen, we have developed an efficient repair process to get your child’s device back to you as soon as possible. What happens when I send a device for repair? Our expert team do their best to resolve device issues remotely so that you don’t have any time without your device. If your device cannot be repaired remotely, here’s what we will do to make sure your child can continue learning as quickly as possible:
Our 5-stage repairs process
1 – If you have taken out insurance with your device and there is physical damage to it, contact Yes Insurance, who will collect and repair the device for you.
2 – In all other cases, we will book a courier to collect your device from you.
3 – When devices come to us, our expert team will begin to repair your device. You will get an email to confirm this.
4 – Once repaired, our tech team will set your device back up with all the software and eBooks needed for school.
5 – Once the device is fully repaired and set up, ready to be used again, we will then send the device back to you via courier.